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Returns Policy:
Yes, you may exchange your pair of Prolotex™ Therapy Socks
and/or Therapy Gloves for a different size.
All Prolotex™ Products carry a 90-day customer satisfaction
guarantee! (other companies only offer 10 - 30 days!)
Exchanges:
- There are no restocking fees if
you need a different size or would like to exchange your
goods for a different product.
- We will even pay for the shipping of the goods back
to you.
- You will need to pay the postal fee for mailing
it back to us.
- You will need a
Return
Authorization Number (mandatory).
- Please
follow the instructions below.
Refunds: If you are not completely satisfied, you may
return the item(s) within 90 days from the original purchase
date for a refund.
- All refunds are subject to a 15%
restocking/administration fee.
- You will need to pay the postal fee for mailing
it back to us.
- Original shipping fees will not be refunded unless
there was a error on our part.
- You will need a
Return
Authorization Number (mandatory).
- NO refunds on any manufactured seconds.
- Allow up to 45 days for processing refunds.
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Effective July 1st, 2009
Packages requesting a refund that are received
without an RA# (return authorization number),
are subject to an additional $2.00 penalty.
Please follow the
the guidelines below. |
Exceptions:
| 1 |
Request your
Return
Authorization Number (RA#) (mandatory). For prompt customer service please provide:
- Your Full Name
- Your Full Address
- Your Phone Number
- Your Order Number
- Your Invoice Number
- The Date of your order
- If the garments have been worn
- The reason you are requesting an RA#
When submitted, your request is emailed to our Returns Department for approval.
When approved, you will be emailed a return authorization number.
If your return request is denied, you will be notified as to the reason. All decisions of the
Returns Department are final.
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| 2 |
Download, print, fill out and include
this
RETURN FORM (PDF File) inside your package.
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| 3 |
Include a copy of the original invoice. |
| 4 |
Carefully package the goods in a sturdy
envelope or box. |
| 5 |
Mail to our Returns Department:
Far Infrared Health Inc.
RETURNS DEPARTMENT
#128 - 7198 Vantage Way
Delta, BC V4G-1K7
Canada |
| 6 |
Display your Return Authorization Number
(RA#) prominently on the outside of the package or box to
avoid processing delays. (Your personal RA# will have
been emailed to you from Step 1). |
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7 |
US
& INTERNATIONAL CUSTOMERS:
When using the US Postal Service Customs Declaration Green or
White
Sticker form (supplied by your postal outlet), please include
the following:
- Write "CANADIAN GOODS BEING RETURNED" in the
description box.
- Customs Value = $0.00
For full USPS Customs details from the USPS website
go to:
https://webapps.usps.com/customsforms/#
Returned items must be prepaid and sent by mail
through the postal system. We suggest you purchase insurance for your own protection.
We will not accept
packages that are sent by courier.
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Upon receipt of the returned merchandise in
accordance with the policies
listed above and within 90 days of the original purchase
date:
- we will exchange the gloves for a different size
or
- will credit your Credit Card or
- send you a refund check or
- apply the credit to your account here with us
that you may use towards future purchases.
CLICK HERE to request a Return
Authorization Number.
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